Consumer Protection and Advice
With so much choice and ways of buying, making the right purchase can be a complicated and confusing task.
The Citizen's Advice Consumer Service provides free, confidential and impartial advice on consumer issues. Visit Advice Guide or call the Citizen's Advice consumer helpline on 08454 04 05 06.
Citizen's Advice consumer helpline can help if:
you’d like advice before you buy
you'd like to know about recent scams
you'd like to know your rights about returning goods or cancelling orders
you need help with a complaint
you'd like to report anything suspicious.
Do you have any useful advice or experiences that could help others? Tell the website Editor or talk to other people.
Penny and Steve.
"We were looking to buy a new car as the car we had was old and had been given to us by my parents.
We went onto the Directgov website to find out our rights and the checks we should make before we decided which car to buy.
We went to a number of car dealers, looked at lots of cars, followed the advice we read and have now got a lovely new car which we're very happy with".
This case study is for illustative purposes. Do you have any helpful advice or experiences to share with others? Send your advice or experiences to the website editor.